Mission Statement

Our mission statement – To revolutionise the way people shop forever, by giving a complete service anytime, anyday.

STRATEGY:

We will take leadership positions in meeting residential and business demand and delivering those needs beyond premium service.

We will look to invest more resources into these and other services with the best growth prospects.

We place an increased emphasis on premium brands, striving to build the best premium brands required by the customer.

CUSTOMER CHARTER

Market leading customer service – high accuracy and availability (99% fulfilment accuracy, warehouse model allows for 90% product availability on the website).

Convenient, just-in-time delivery service (instant, express 30minutes delivery).